Refund policy

Refund Policy

Last updated: July 21, 2026

Langivo Learning sells digital language-learning products that are delivered electronically and built for instant access. Because of that, our refund terms are specific — please review them before you check out. Completing a purchase means you agree to everything set out below.

1. All Sales Are for Digital Goods

Everything we sell is a digital product that becomes available to you electronically right after purchase. Since these files can be viewed, saved, or copied the moment they're delivered, we generally treat all sales as final and do not offer returns or exchanges once a product has been delivered, opened, downloaded, or otherwise accessed.

The one exception is our money-back guarantee, described next.

2. 15-Day Money-Back Guarantee

You may request a full refund within 15 days of your purchase date, provided that all of the following are true:

  • You have not downloaded the product
  • You have not opened or accessed the product
  • You have made no meaningful use of its content

Our systems record download and access activity. If any of that activity is associated with your order, the purchase no longer qualifies and the request will be declined. This guarantee exists to cover genuine mistakes — such as an accidental or duplicate order — while protecting our content from being taken and then reclaimed.

3. How to Request a Refund

Email us at help@langivolearning.com within the 15-day window and include:

  • Your order number
  • The email address used at checkout
  • A short note explaining why you're requesting a refund

If your order meets every condition in Section 2, we'll approve the refund and return the amount to your original payment method, typically within 5–7 business days.

4. What Isn't Eligible

We're unable to approve a refund when:

  • The product has been downloaded, opened, or accessed
  • The request comes in after the 15-day window has closed
  • The content has been used, in whole or in part
  • The order was made deliberately and later regretted
  • The request stems from not reading the product description before buying
  • The request appears abusive, repeated, or fraudulent

5. Chargebacks and Fair-Use

If something's wrong with your order, please reach out to us first — we're glad to help. Opening a bank dispute or chargeback before contacting us may lead to your access being suspended while we investigate.

We reserve the right to respond to disputes with our own records and delivery evidence, and to decline future orders from anyone who misuses this policy.

6. Consumer Rights and International Orders

This policy applies to customers everywhere and is applied to the fullest extent the law allows.

If you're purchasing from the EU or UK: by completing your order and choosing immediate access to digital content, you're asking us to begin delivery right away and you acknowledge that doing so waives the standard withdrawal (cooling-off) period once the content has been accessed. Nothing in this policy limits any refund or consumer-protection rights that apply to you and cannot be waived under the law of your country or state.

7. How This Policy Is Applied

We may decline any request that doesn't fully meet the conditions above. This Refund Policy works alongside our Terms & Conditions and forms part of the agreement between you and Langivo Learning.

8. Contact

Questions about this Refund Policy? Get in touch: